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Plesk Web Hosting Guide – AKLWEB HOST LLC Support Center https://support.aklwebhost.com Fri, 06 Dec 2019 23:45:37 +0000 en-US hourly 1 https://wordpress.org/?v=6.4.4 Web Hosting Features Available for Your Websites in Plesk https://support.aklwebhost.com/knowledgebase/web-hosting-features-available-for-your-websites-in-plesk/ https://support.aklwebhost.com/knowledgebase/web-hosting-features-available-for-your-websites-in-plesk/#respond Tue, 26 Nov 2019 06:26:32 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2152 Depending on your web hosting package or hosting service plan that you selected, the following hosting features may be available for your websites (listed at the Account > Hosting Options tab):

  • SSL/TLS support. This allows you to secure connections to websites with SSL/TLS encryption.
  • Web statistics. This allows you to view website visits statistics presented in diagrams and charts.
  • Custom error documents. This allows you to create custom HTML pages and configure web server to show them instead of typical error messages, such as 404 Not Found.
  • Support for programming and scripting languages, such as PHP, CGI, Perl, Python, SSI.
  • Additional write/modify permissions (Windows). This option allows web applications to use a file-based database (like Jet) located in the root of the httpdocs or httpsdocs folder.
  • Allow web users to use scripts. This allows scripting at web pages available at URLs like http://example.com/~<username>/<webpage>, where <username> refers to a web user. Web users are individuals who do not need their own domain names. This service is popular with educational institutions that host non-commercial personal pages of their students and staff.
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Using Plesk Presence Builder https://support.aklwebhost.com/knowledgebase/using-plesk-presence-builder/ https://support.aklwebhost.com/knowledgebase/using-plesk-presence-builder/#respond Tue, 26 Nov 2019 06:26:15 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2150 Plesk Presence Builder is a great tool that enables users with no knowledge of HTML markup or graphic design skills to create professional-looking sites.

This tool provides a simple visual editor and a huge set of templates for different websites.

Just pick a suitable page design and content template, add your text to the pages, and publish the site.

The editor allows you to create web pages, add content of different types (text, images, video, scripts), and edit website settings such as website name, keywords, icons, and so on.

You can create and publish websites using Plesk Presence Builder if your hosting subscription provides this option.

If it does not, or if you have already created and published the allowed number of sites, you still can create a website with Presence Builder and edit it.

However, to publish this website, you will need to upgrade your hosting plan.

To create websites in Presence Builder, ensure that your hosting subscription includes this option. If it does not, choose another way or upgrade your subscription.

To create a website with Presence Builder:

  1. Go to Websites & Domains and find your domain name.
  2. Click the Create Site button under Presence Builder.
  3. Select a topic that best suits your website.
  4. Edit the website:Publish the website.
    1. Structure: add more pages, remove the predefined pages that you do not need.
    2. Content: change the predefined content to your own, add text, images, videos, scripts, and other required elements.
    3. Design: change the layout and color scheme.
  5. Publish the website
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Setup Nginx-RTMP on Ubuntu 14.04 https://support.aklwebhost.com/knowledgebase/setup-nginx-rtmp-on-ubuntu-14-04/ https://support.aklwebhost.com/knowledgebase/setup-nginx-rtmp-on-ubuntu-14-04/#respond Tue, 26 Nov 2019 06:25:40 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2148 RTMP is great for serving live content. When RTMP is paired with FFmpeg, streams can be converted into various qualities. AKLWEB HOST is great for these applications as they provide fast and dedicated CPU performance. AKLWEB HOST global network also ensures that you can deliver high quality live content with minimal delay. Lets get started!

Installing Nginx and Nginx-RTMP

Install the tools required to compile Nginx and Nginx-RTMP from source.

sudo apt-get install build-essential libpcre3 libpcre3-dev libssl-dev

Make a working directory and switch to it.

mkdir ~/working
cd ~/working

Download the Nginx and Nginx-RTMP source.

wget http://nginx.org/download/nginx-1.7.5.tar.gz
wget https://github.com/arut/nginx-rtmp-module/archive/master.zip

Install the Unzip package.

sudo apt-get install unzip

Extract the Nginx and Nginx-RTMP source.

tar -zxvf nginx-1.7.5.tar.gz
unzip master.zip

Switch to the Nginx directory.

cd nginx-1.7.5

Add modules that Nginx will be compiled with. Nginx-RTMP is included.

./configure --with-http_ssl_module --add-module=../nginx-rtmp-module-master

Compile and install Nginx with Nginx-RTMP.

make
sudo make install

Install the Nginx init scripts.

sudo wget https://raw.github.com/JasonGiedymin/nginx-init-ubuntu/master/nginx -O /etc/init.d/nginx
sudo chmod +x /etc/init.d/nginx
sudo update-rc.d nginx defaults

Start and stop Nginx to generate configuration files.

sudo service nginx start
sudo service nginx stop

Installing FFmpeg

Add the FFmpeg PPA.

sudo apt-get install software-properties-common
sudo add-apt-repository ppa:kirillshkrogalev/ffmpeg-next

Update the package lists.

sudo apt-get update

Install FFmpeg.

sudo apt-get install ffmpeg

Note: The apt-add-repository command may not be installed in some cases. To install it run sudo apt-get install software-properties-common.

Configuring Nginx-RTMP and FFmpeg

Open the Nginx configuration file.

sudo nano /usr/local/nginx/conf/nginx.conf

Append the following.

rtmp {
    server {
            listen 1935;
            chunk_size 4096;

            application live {
                    live on;
                    record off;
                    exec ffmpeg -i rtmp://localhost/live/$name -threads 1 -c:v libx264 -profile:v baseline -b:v 350K -s 640x360 -f flv -c:a aac -ac 1 -strict -2 -b:a 56k rtmp://localhost/live360p/$name;
            }
            application live360p {
                    live on;
                    record off;
        }
    }
}

After you’ve added the above, you can customize settings such a video bitrate, audio bitrate and resolution. These changes will only be applied to the lower quality stream. To add more qualities, copy and paste the exec ffmpeg line and change the settings. You’ll also need to create a new application. You can do this by copying and pasting the live360 example that has been included. Don’t forget to update the exec ffmpeg line with the address of the new application. You can do this by changing the final RTMP address in the exec ffmpeg line.

Note: Changing the value after -b:v will change the video bitrate. This is measured in kilobits per second. Changing the value after -b:a will change the audio bitrate. This is measured in kilobits per second. Changing the value after -s will change the resolution.

Save the file by pressing Control and X together. Restart Nginx.

sudo service nginx restart

Note: For best performance, each stream being converted should have its own CPU core. For example two qualities, 360P and 480P are being created from a 720P stream. A AKLWEB HOST instance with at least two CPU cores should be used.

Security Note

If you’re using a firewall, you’ll need to make sure TCP 1935 is allowed.

The current configuartion allows anyone to stream to your server. We can fix this by only allowing certain IP addresses the publish permission. Open the Nginx configuration.

sudo nano /usr/local/nginx/conf/nginx.conf

Look for the following lines.

                live on;
                record off;

Add the following to each set of the above lines. Change 0.0.0.0 to your IP address.

                allow publish 127.0.0.1;
                allow publish 0.0.0.0;
                deny publish all;

The configuration should now look something like this.

rtmp {
    server {
            listen 1935;
            chunk_size 4096;

            application live {
                    live on;
                    record off;
                    allow publish 127.0.0.1;
                    allow publish 0.0.0.0;
                    deny publish all;
                    exec ffmpeg -i rtmp://localhost/live/$name -threads 1 -c:v libx264 -profile:v baseline -b:v 350K -s 640x360 -f flv -c:a aac -ac 1 -strict -2 -b:a 56k rtmp://localhost/live360p/$name;
            }
            application live360p {
                    live on;
                    record off;
                    allow publish 127.0.0.1;
                    allow publish 0.0.0.0;
                    deny publish all;
        }
    }
}

Save the file by pressing Control and X together. Restart Nginx.

sudo service nginx restart

Configuring Software to Work with Nginx-RTMP

Streaming applications typically have two fields for connection information. The first field is usually for the server information and the second field is usually for the stream name or key. The information that you should place into each field is listed. The stream name or key can be set to anything.

Field 1: rtmp://your.akl-web-host.ip/live/
Field 2: stream-key-you-set

To view streams open the following links in a player supporting RTMP.

rtmp://your.akl-web-host.ip/live/stream-key-you-set
rtmp://your.akl-web-host.ip/live360p/stream-key-you-set

Setting up a player to display live video on a website is beyond the scope of this guide. Searching for the term ‘RTMP web player’ might assist you.

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Plesk User Interface https://support.aklwebhost.com/knowledgebase/plesk-user-interface/ https://support.aklwebhost.com/knowledgebase/plesk-user-interface/#respond Tue, 26 Nov 2019 06:24:52 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2146 Our Plesk interface enables web hosting customers to easily perform a wide variety of tasks using a robust and easy to use web interface.
These includes all the necessary tools to create and manage websites, mailboxes, databases, and so on.

Let us take a look at a screenshot displaying Plesk interface and examine how various tools are arranged there:

  1. This section displays the name of the user who is currently logged in, and the currently selected subscription.
    The user can change the properties of their user account and choose what subscription they want to manage.
  2. This section contains the Help menu. The Help menu lets users access a context-sensitive online guide and watch video tutorials.
  3. This section features the Search field.
  4. This section holds the navigation pane with various items that help organize the Plesk interface. Tools are grouped by function, for example, the tools enabling users to manage web hosting settings are found on the Websites & Domains page, and those enabling to manage mail accounts are found on the Mailpage. Here is a short description of all the pages and the functionality they enable:This section houses all the controls relevant to the page that is currently open. On the screenshot, the Websites & Domains page is open, and so the various tools that allow managing aspects of the subscription related to web hosting are displayed.
    • Websites & Domains. Tools present here enable customers to add and remove domains, subdomains, and domain aliases. They also enable them to manage various web hosting settings, create and manage databases and database users, change their DNS settings, and secure their websites with SSL/TLS certificates.
    • Mail. Tools present here enable customers to add and remove mail accounts, as well as manage mail server settings.
    • Applications. Tools present here enable customers to easily install and manage a wide range of web applications.
    • Files. This page features a web-based file manager that enables customers to upload content to their website, as well as manage files already present on the file system within their subscription.
    • Databases. This page allows customers to create new ar manage existing databases.
    • Statistics. This page features information about disk and traffic usage, as well as the link to web statistics that present a detailed overview of the site&rsquo;s visitors.
    • Users. Tools present here enable customers to add and remove user accounts that enable other people to log in to Plesk.
    • Account. This page features information about resource usage for the subscription, allowed hosting options and granted permissions. Tools present here enable customers to retrieve and update their contact details and other personal information, and also back up their subscription settings and websites.
  5. This section houses all the controls relevant to the page that is currently open. On the screenshot, the Websites & Domains page is open, and so the various tools that allow managing aspects of the subscription related to web hosting are displayed.
  6. This section contains a mix of various miscellaneous controls and information displays featured for users’ convenience.

Further in these tutorials, we will provide instructions explaining how to perform most day-to-day tasks.
In most cases, they will instruct you to open one of the tabs and click one of the controls present there.
If the tab or control in question is missing from the panel, the most likely reason is that it is disabled for the subscription in question.
Customers who find themselves in such situations need to contact our support team for assistance.

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How To View Your Website Statistics in Plesk https://support.aklwebhost.com/knowledgebase/how-to-view-your-website-statistics-in-plesk/ https://support.aklwebhost.com/knowledgebase/how-to-view-your-website-statistics-in-plesk/#respond Tue, 26 Nov 2019 06:24:27 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2144 To view the reports on disk space and traffic usage by your account:

  1. If you have several subscriptions associated with your account, in the Subscription menu at the top of the screen, select the required subscription.
  2. Go to Statistics.The following information is presented in charts:
    • Disk space used by the following files and directories in the subscription:
      • Websites
      • Mail accounts
      • Databases
      • Logs
      • Backups
      • Chroot directories
      • Configuration files
      • Anonymous FTP directory
    • Traffic used by FTP, web, and mail services during the current month.FTP field shows the information about the total size of files transferred to and from the subscription over the file transfer protocol.HTTP field shows the information about the total amount of data transferred from all of your websites over HTTP protocol, that is, retrieved by web browsers.

      POP3/IMAP field shows the total amount of data received by all mail accounts under your domains.

      SMTP field shows the total amount of data sent by all mail accounts under your domains.

  3. Do any of the following:
    • To view a report on the amount of data transferred to and from your sites over FTP, click FTP Statistics.
    • To view a report on the amount of data transferred to and from your FTP directory, which is accessed without authorization, click Anonymous FTP statistics.
    • To view a report on the amount of traffic used by services during a certain month, click Data Transfer Statistics, and select the required month from the menu.

Remember that depending on the Provider’s policy your subscription can be suspended automatically if you overuse disk space.
Here are some tips that can help you free up some space:

  • Remove any unnecessary and/or obsolete files that are stored in the httpdocs folder.
  • Configure log rotation as described in the Log Files section.
  • Delete outdated emails, or configure your mail client to download email messages from the server by switching to POP3.
  • Remove outdated backup files as described in the Uploading and Downloading Backup Files section.
  • Remove unnecessary databases.

The Disk space usage by services chart displays how much space is taken up by web site content, emails, backups, logs, and databases.
It is important to pay attention to the services that use the most disk space.
If none of the steps above helped, please contact our technical support team to increase the amount of disk space available to your subscription or automatically upgrade your web hosting package by selecting a bigger one.

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How To View Your Plesk Subscription Summary https://support.aklwebhost.com/knowledgebase/how-to-view-your-plesk-subscription-summary/ https://support.aklwebhost.com/knowledgebase/how-to-view-your-plesk-subscription-summary/#respond Tue, 26 Nov 2019 06:23:55 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2142 When you subscribe to a web hosting service or web hosting package, a user account is automatically created in Plesk control panel to allow you to manage your websites and mailboxes on your own.

You can view the following information about your account:

  • Current subscriptions to service plans.You can be subscribed to a number of service plans at once, and, therefore, can have several subscriptions associated with your account.
  • Allocated and consumed resources.
  • Hosting features available for your websites.
  • Operations you can perform in your Plesk.

To view the information about your account and your current subscriptions:

  1. Go to Account.
  2. To view resources, hosting options, or permissions, open the corresponding tab:
    • To view a list of allocated and consumed resources, click the Resources tab.
    • To view a list of hosting features available for your account, click the Hosting Options tab.
    • To view a list of operations that you can perform in your Hosting Panel, click the Permissions tab.
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How To View Your Allocated and Consumed Resources in Plesk https://support.aklwebhost.com/knowledgebase/how-to-view-your-allocated-and-consumed-resources-in-plesk/ https://support.aklwebhost.com/knowledgebase/how-to-view-your-allocated-and-consumed-resources-in-plesk/#respond Tue, 26 Nov 2019 06:23:31 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2140 If you are subscribed to a number of service plans at once, then you have several subscriptions.

For each subscription, the following types of allocated resources are listed in Plesk at the Account section > Resources:

  • Disk space: This is the total amount of disk space allocated to your account with subscription. This amount includes all data related to your websites, email accounts, applications, backups, and log files.
  • Traffic: This is the total amount of data in megabytes that can be transferred monthly from all your websites.
  • Domains: This is the number of websites that can have separate second-level domain names, such as, for example, example.com.
  • Subdomains: This is the number of additional websites that can have third-level domain names, such as, for example, news.example.com.
  • Domain aliases: This is the number of additional domain names that can be set up to point to one of your sites. For example, example.fr and example.de can both point to example.com.
  • Mailboxes: This is the number of mailboxes that can be created under all your websites.
  • Mailbox size: This is the amount of disk space that can be occupied by a mailbox.
  • Total mailboxes quota: This is the total amount of disk space that can be used by all mailboxes under all your domains. This option is available only on Windows-based customer accounts.
  • Mailing lists: This is the total number of mailing lists that can be set up under all your websites. Note that there are mailing lists and mail groups, which serve the same purpose, but are slightly different in functionality. Mailing lists support archiving and pre-moderation of messages, while mail groups can only be used for sending one message to a number of recipients at once.
  • Additional FTP accounts: This is the number of FTP accounts that can be set up for accessing the subscription, in addition to the main FTP account that was created when your subscription was activated.
  • Databases (Linux): This is the number of databases that can be hosted for all your websites. Databases are a standard means of organizing data storage that allows dynamic websites, web applications, and their users to store, search, and retrieve information.
  • MySQL/PostgreSQL databases: This is the maximum number of MySQL & PostgreSQL databases respectively that can be created on the Plesk database servers and used by the subscription’s websites.
  • MySQL/PostgreSQL databases quota: This is the maximum amount of disk space that MySQL and Microsoft SQL Server databases respectively can occupy on a subscription.
  • Java applications: This is the number of Java applications packaged in WAR format that you can install on your sites.
  • Sites published with Presence Builder: This is the number of sites that you can create and publish using Presence Builder, if Presence Builder option is included in your hosting package.
  • Web users: This is the number of user accounts that you can create for hosting web pages for other users under your domains.
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How To Use Plesk File Manger To Manage Your Website Files https://support.aklwebhost.com/knowledgebase/how-to-use-plesk-file-manger-to-manage-your-website-files/ https://support.aklwebhost.com/knowledgebase/how-to-use-plesk-file-manger-to-manage-your-website-files/#respond Tue, 26 Nov 2019 06:23:06 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2138 Today, we will taking a look at how to use Plesk File Manager to upload & downloads file and do every other thing you would to do on your hosting account. 

To upload a website from your computer to the Plesk server by using File Manager, follow these steps:

  1. On your computer, add the folder containing your website&rsquo;s files to an archive (right-click the folder and select Send To > Compressed (zipped) Folder) from the context menu.
  2. In the Customer Panel, go to Filesclick the httpdocs folder to open it, click Upload Files, select the archive file, and click Open.
  3. Once the file has been uploaded, click the checkbox next to it and select the Extract Files option.

If you want to edit pages of your website, you can do it in File Manager. It provides an HTML editor that allows visual editing of HTML pages (without needing to manually type HTML tags).
To edit a file in the HTML editor, place the mouse pointer over the file, click to open the file’s context menu, and select Edit in HTML Editor.

You can also edit files in the File Manager’s text editor. To open a file in the text editor, click to open the file’s context menu, and select Edit in Text Editor.

If you have files or web pages that you want to make inaccessible on the Internet, change these files’ access permissions in File Manager.
To edit access permissions for a file or a directory, click to open the context menu, and select Change Permissions.

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How To Use Log Files To Troubleshoot Website Issues In Plesk https://support.aklwebhost.com/knowledgebase/how-to-use-log-files-to-troubleshoot-website-issues-in-plesk/ https://support.aklwebhost.com/knowledgebase/how-to-use-log-files-to-troubleshoot-website-issues-in-plesk/#respond Tue, 26 Nov 2019 06:22:40 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2136 The Log Browser feature in Plesk can assist you in troubleshooting issues with your websites by parsing the web server logs and displaying relevant warnings and error messages in the Plesk interface.

The information from the following log files is displayed by default:

  • Apache access (access_log). This log records all HTTP requests processed by the Apache web server.
  • Apache ssl access (access_ssl_log). This log records all HTTPS requests processed by the Apache web server.
  • Apache error (error_log). This log contains diagnostic information. It also records any errors that the Apache web server encounters in processing requests.
  • nginx access (proxy_access_log). This log records all HTTP requests processed by the nginx proxy web server.
  • nginx ssl access (proxy_access_ssl_log). This log records all HTTPS requests processed by the nginx proxy web server.
  • nginx error (proxy_error_log). This log contains diagnostic information. It also records any errors that the nginx proxy web server encounters in processing requests.

ACCESS LOG BROWSER

To access the Log Browser, go to Websites and Domains > Logs. You will be presented with a list of messages gathered from the logs. By default, the Log Browser displays messages present in the monitored logs at the moment of opening. If you want to refresh the list with messages added after opening the Log Browser, click Refresh. Alternatively, if you want to have new messages continuously added to the list, click Start real-time updates.

To select the logs from which you want to view messages, click the Arrow_down icon, and select the desired logs from the menu.

MANAGE LOG FILES

To view all the messages in a log, go to Websites and Domains > Logs > click the  icon > Manage log files. The list of all tracked log files will be displayed.

Here you can click a log file name to view the file content directly in the Log Browser. You can click theIcon_Viewicon next to a log file to open it for viewing in a separate window, or theIcon_downloadicon to download it.

To save disk space, you can enable log rotation that is automatic compressing and/or deleting outdated website log files. To set up log rotation, go to Websites and Domains > Logs > click the  icon > Manage log files > Log Rotation.

You can delete log files that have been rotated (log files that have not yet been rotated cannot be removed).

ADD A CUSTOM LOG FILE

You can add any custom log file from you web site directory to track its changes in the Log Browser. To do this, click the Add Custom Log button on the Manage Log Files page. The tree with your web site folders will be displayed. Select the file that you want to add to the Log Browser and click OK.

Note: Only plain text files can be selected.
In order to be properly displayed, your custom log file should have timestamps for each log entry, otherwise it will not be parsed correctly.

As a result, the selected log file will be displayed in the list of managed log files.

If you no longer want to monitor this custom log file, click theStop_tracking_iconicon next to it. This does not remove the file from your file system, but simply removes the file from the list of files available in the Log Browser.

You can also open a text file in the Log Browser directly from the File Manager, using the Open in Log Browser option.

When you open a log file from the File Manager in the Log Browser, it is not yet added to the list of logs viewed in the Log Browser on a permanent basis. To add the file to the Log Browser, click the Add to Log Browser as Custom file button.

Note: Log rotation is not available for custom log files.

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How To Upload Content To Your Plesk Server Using FTP https://support.aklwebhost.com/knowledgebase/how-to-upload-content-to-your-plesk-server-using-ftp/ https://support.aklwebhost.com/knowledgebase/how-to-upload-content-to-your-plesk-server-using-ftp/#respond Tue, 26 Nov 2019 06:20:58 +0000 https://support.aklwebhost.com/?post_type=manual_kb&p=2134 FTP stands for File Transfer Protocol, a method of transferring files over the Internet. To upload files via FTP, you will need a special program called an FTP/SFTP client.

Among the many options you will have will be:

You can download Filezilla from this link below:

https://filezilla-project.org/download.php?type=client

Its documentation can be found here:

https://wiki.filezilla-project.org/Documentation

Of course, you are free to use a different FTP client and there many of them online.

To connect to an FTP server, you need the following information:

*Please note that Port 21 which FTP Port is disabled on our servers.
You must use FTPS or SFTP to be able to upload content using an FTP client.

  • FTPS server address. The FTPS address should be ftps://your-domain-name.com, where your-domain-name.com is your site&rsquo;s Internet address.
  • FTPS username. It is identical to your system username.
    Note that the system username may differ from the username that you use for logging in to Plesk.
    To find what your system user name is, go to Websites & Domains and click Web Hosting Access. You will find it under Username. You can change your system username if you want.
  • FTPS password. It is identical to your system user password. If you do not know what your system user password is, go to Websites & Domains and click Web Hosting Access. You can reset the password under Password.

To publish a website using FTPS:

  1. Connect to your subscription on the server with an FTPS client program, using your FTPS account username and password.Enable the passive mode if you are behind a firewall. Refer to your FTPS client documentation to learn how to enter passive mode.
  2. Upload the files and directories of your site to the httpdocs directory. If you use CGI scripts, place them in the cgi-bin directory.
  3. Close your FTPS session.

You can also set up additional FTPS accounts if you need to collaborate on website content with other users.

HOW TO ADD ADDITIONAL FTP ACCOUNTS

If you are working on your website together with someone else or host subdomains for other users, you might want to create separate FTP accounts for them.

To create an additional FTP account:

  1. Go to Websites & Domains and click FTP Access.
  2. Click Add FTP Account.
  3. Specify the following:Click OK.
    • FTP account name. Type a desired name.
    • Home directory. Select the directory to which the user will be taken when he or she connects to the FTP account.
    • FTP password.
  4. Click OK.

To change the properties of an additional FTP account:

  1. Go to Websites & Domains and click FTP Access.
  2. Click the required FTP account name in the list.
  3. Make the required changes and click OK.

To remove an additional FTP account:

  1. Go to Websites & Domains and click FTP Access.
  2. Select the checkbox corresponding to the FTP account you want to remove and click Remove. Note that the main FTP account of a subscription cannot be removed.
  3. Confirm removal and click OK.
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