Network and packet loss can be very tough to diagnose without the appropriate information. For us to be able to properly diagnose and resolve packet loss or network related issues we will need the following:<\/strong><\/p>\n

\n
1. The source\u00a0(your IP)<\/strong>\u00a0IP and destination\u00a0(the server IP)<\/strong>\u00a0IP.<\/li>\n
2. A description of the exact issue you’re experiencing and exactly what time you experienced the issue.<\/li>\n
3. A MTR to both the destination\u00a0(server) IP<\/strong>\u00a0and the gateway IP on the same block. The\u00a0gateway MTR<\/strong>\u00a0will allow both you and us to compare and see if the issue is specific to your server or the network.<\/li>\n<\/ol>\n

   MTR for Linux users:<\/strong><\/p>\n

   mtr <IP Address><\/code><\/pre>\n
   MTR for Windows users:<\/strong><\/p>\n
   Download\u00a0WinMTR<\/span><\/strong><\/a>\u00a0and use the\u00a0GUI interface<\/strong>.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","manualknowledgebasecat":[246],"manual_kb_tag":[293],"_links":{"self":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/2447"}],"collection":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/comments?post=2447"}],"version-history":[{"count":2,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/2447\/revisions"}],"predecessor-version":[{"id":2449,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/2447\/revisions\/2449"}],"wp:attachment":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/media?parent=2447"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manualknowledgebasecat?post=2447"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb_tag?post=2447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}