Two-factor authentication<\/strong>, or\u00a02FA<\/strong>\u00a0as it’s commonly abbreviated, adds an extra step to your basic login procedure. Without 2FA, the password is your single factor of authentication: you enter your username and password, then you’re done.<\/p>\n

With 2FA, you log in to the Webmail by entering your username and password and the six-digit code provided by an app installed on your smartphone.<\/p>\n

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After the latest update of the GroupOffice Webmail, you will be prompted to enter the 2FA code in a new pop-up window.<\/p>\n
$\"\"$ <\/p>\n<\/div>\n<\/div>\n
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When logging into the\u00a0User Panel<\/a>, if you have 2FA enabled for your mailbox, you must add at the end of the password the 6-digit code provided by the app on your phone.<\/p>\n
For example, if your password is\u00a0T9D3K!px<\/strong>\u00a0and the 6-digit code is\u00a0189 145<\/strong>, you must enter\u00a0T9D3K!px189145\u00a0<\/strong>in the login form of the User Panel.<\/p>\n
$\"\"$ <\/p>\n<\/div>\n<\/div>\n
1. Enable 2FA for your mailbox<\/h2>\n
What you need:<\/p>\n
– a smartphone with a 2FA App installed (OTP \/\u00a02-Step Verification \/ 2-Factor Authentication), such as\u00a0 Authy<\/a>\u00a0or\u00a0 Google Authenticator<\/a>.<\/p>\n
To enable 2FA for your e-mail address:<\/p>\n
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Log in to the\u00a0 User Panel<\/strong><\/a><\/li>\n
From the menu, go to\u00a02-Factor Auth<\/strong><\/li>\n<\/ul>\n
\u00a0 \u00a0 $\"\"$ <\/strong><\/p>\n
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Update the dropdown\u00a0Status\u00a0<\/strong>to\u00a0Enabled<\/strong>. Click on the\u00a0Save\u00a0<\/strong>button.<\/li>\n<\/ul>\n
$\"\"$ <\/p>\n
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Recheck the requirements: have a 2FA App installed on your phone, such as\u00a0 Authy\u00a0<\/a>or\u00a0 Google Authenticator<\/a><\/li>\n
When ready, click on the\u00a0Next\u00a0<\/strong>button<\/li>\n<\/ul>\n
$\"\"$ <\/p>\n
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Scan the QR code with the installed 2FA App and fill in the generated six-digit code in the\u00a0Challenge\u00a0<\/strong>input field.<\/li>\n
Click on the Save button before your token expires. It is always better to wait for the app to generate a fresh token, so you have enough time before it expires.<\/strong><\/li>\n
You have enabled 2FA, and you will be prompted to fill in the token every time you log in using Webmail.<\/li>\n<\/ul>\n
$\"\"$ <\/p>\n
2. Disable 2FA for your mailbox<\/h2>\n
To disable 2FA for your e-mail address:<\/p>\n
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Log in to the\u00a0 User Panel<\/strong><\/a><\/li>\n
From the menu, go to\u00a02-Factor Auth<\/strong><\/li>\n<\/ul>\n
\u00a0 \u00a0 $\"\"$ <\/strong><\/p>\n
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Update the dropdown\u00a0Status\u00a0<\/strong>to\u00a0Disabled<\/strong>. Click on the\u00a0Save\u00a0<\/strong>button.<\/li>\n<\/ul>\n
$\"\"$ <\/p>\n
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Insert the token from your 2FA App (such as Authy or Google Authenticator) in the\u00a0Challenge\u00a0<\/strong>input field.<\/li>\n
Click on the Save button before the token expires. It is always better to wait for the app to generate a fresh token, so you have enough time before it expires.<\/strong><\/li>\n
After you see the confirmation message that the 2FA was disabled, you can delete the entry from your 2FA app.<\/li>\n<\/ul>\n
\u00a0 \u00a0 $\"\"$ <\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","manualknowledgebasecat":[549],"manual_kb_tag":[550],"_links":{"self":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/3419"}],"collection":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/comments?post=3419"}],"version-history":[{"count":3,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/3419\/revisions"}],"predecessor-version":[{"id":3432,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/3419\/revisions\/3432"}],"wp:attachment":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/media?parent=3419"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manualknowledgebasecat?post=3419"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb_tag?post=3419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

2. Disable 2FA for your mailbox<\/h2>\nTo disable 2FA for your e-mail address:<\/p>\n