Our system automatically whitelists e-mail addresses that you communicate with, for your entire domain. For example, within your domain hosted with us, you have two users: joe@domain.com and amy@domain.com. If joe e-mails mary@hotmail.com, mary@hotmail.com will become whitelisted for both joe and amy. If mary@hotmail.com decides to write to amy@domain.com or joe@domain.com, her e-mail will get through without being filtered.<\/p>\n

You can also manually add an e-mail address to the whitelist or blacklist, as described below. Notice that the best way to add whitelist records is using the Spam reports, as it automatically delivers the e-mail and adds the sender to your whitelist. Our system uses the Sender instead of the From in the e-mail header, both for blacklist and whitelist, which is automatically done if you authorize e-mails through spam reports. If you enter an e-mail address manually to your black or whitelist and notice it doesn’t work, check the e-mail header and look for the X-EmailArray-EnvFrom:<\/strong>\u00a0field, which should be used. Yet another possibility is that the sender might change each time you receive a certain e-mail. In this case, you can use\u00a0Rules<\/a>\u00a0to delete undesired messages, based on part of the From header address or subject.<\/p>\n

Add an e-mail address to the whitelist<\/h4>\n

\n
1. Go to\u00a0https:\/\/cp.emailarray.com<\/a><\/span><\/li>\n
2. Log in using your full e-mail address ( user@domain.com ) and current password.<\/li>\n
3. Pass your mouse over the\u00a0Filtering<\/strong>\u00a0menu and choose Blacklist<\/li>\n
4. Make sure you have the correct domain selected in the pull-down menu on the left side<\/li>\n
5. Click on the\u00a0New Whitelist<\/strong>\u00a0button<\/li>\n
6. In the text field next to\u00a0Address<\/strong>, enter the e-mail address you wish to whitelist<\/li>\n
7. Select whether you still wish to check for viruses ( Recommended! )<\/li>\n
8. Click on the\u00a0Add Whitelist<\/strong>\u00a0button<\/li>\n<\/ol>\n

   Add an e-mail address to the blacklist<\/h4>\n

   \n
   1. Go to\u00a0https:\/\/cp.emailarray.com<\/a><\/span><\/li>\n
   2. Log in using your full e-mail address ( user@domain.com ) and current password.<\/li>\n
   3. Pass your mouse over the Filtering<\/strong>\u00a0menu and choose Blacklist<\/li>\n
   4. Make sure you have the correct domain selected in the pull-down menu on the left side<\/li>\n
   5. Click on the\u00a0New Blacklist<\/strong>\u00a0button<\/li>\n
   6. In the text field next to\u00a0Address<\/strong>, enter the e-mail address you wish to blacklist<\/li>\n
   7. Click on the\u00a0Add Blacklist<\/strong>\u00a0button<\/li>\n<\/ol>\n

      Remove an e-mail address from the whitelist or blacklist<\/h4>\n

      \n
      1. Go to\u00a0https:\/\/cp.emailarray.com<\/a><\/span><\/li>\n
      2. Log in using your full e-mail address ( user@domain.com ) and current password.<\/li>\n
      3. Pass your mouse over the Filtering<\/strong>\u00a0menu and choose either\u00a0Blacklist<\/strong>\u00a0or\u00a0Whitelist<\/strong><\/li>\n
      4. Make sure you have the correct domain selected in the pull-down menu on the left side<\/li>\n
      5. Click on the “–<\/strong>” icon (minus sign) next to the e-mail address you wish to remove<\/li>\n<\/ol>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","manualknowledgebasecat":[549],"manual_kb_tag":[553],"_links":{"self":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/3446"}],"collection":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb"}],"about":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/types\/manual_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/comments?post=3446"}],"version-history":[{"count":4,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/3446\/revisions"}],"predecessor-version":[{"id":3453,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb\/3446\/revisions\/3453"}],"wp:attachment":[{"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/media?parent=3446"}],"wp:term":[{"taxonomy":"manualknowledgebasecat","embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manualknowledgebasecat?post=3446"},{"taxonomy":"manual_kb_tag","embeddable":true,"href":"https:\/\/support.aklwebhost.com\/wp-json\/wp\/v2\/manual_kb_tag?post=3446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}