Email Support Documentation

Setup IMAP or POP

These tutorials will help you add your mailbox as an IMAP or POP account in various e-mail clients, including Thunderbird, Outlook, Android and iOS. Most e-mail clients will require a manual setup.

If you are familiar with this setup, you can click here for our web page on what server names and ports to use.

For the SMTP settings, remember to always mark the option to “Require authentication” (sometimes referred to as “My server requires SMTP authentication”).

Also note that IMAP is recommended rather than POP, as it´s a protocol made to support several devices accessing one same account, with all folders synced at our server, which also guarantees that our backups will be executed.

User Features - How To

The User Control Panel is located at http://cp.emailarray.com and can also be accessed via Webmail, from the “Control Panel” link.

It lets users manage several aspects, such as changing their password, setup autoresponder, managing spam quarantine, and forwarders, tracking deliveries, creating delivery rules, managing white and blacklist, and much more.

Webmail - How To

Features available in our Webmail GroupOffice. To access your webmail you have a few options:

1) Automatically: add CNAME in your DNS: webmail.mydomain.com -> webredirect.emailarray.com.
2) Manually: if your domain is mydomain.com, in your browser you can go to mydomain–com.w.emailarray.com. Make sure you replace mydomain–com with your own domain name.

Autodiscover & Autoconfig

Common Problems

Configure A New E-Mail Address

DNS Configuration

E-mail Migration

Servers & Ports

Webmail Client