FTP (File Transfer Protocol)

How can I check my FTP client’s log?

Checking your FTP client’s log can help diagnose any connectivity or issues with uploading or downloading your web site. It will log every command that is executed, and the response...

How to check if FTP port 21 is blocked

Sometimes you may find that port 21 has been blocked by your ISP, or by your company’s firewall. This will prevent you connecting to the FTP server to upload and download...

How to make Safe Passwords?

Your account or server is only as secure as your weakest password – the stronger (more complex) the password you set, the less chance you have of your account...

What are my FTP login details?

Your FTP login details can be found in the welcome email you received when you first signed up for your account. They will be different from customer to customer, so...

What is FTP?

FTP stands for File Transfer Protocol. It’s one of the ways you can get your files from your computer, to your web hosting account.There are a number of different FTP...

Where do I upload my web site?

Once you have successfully connected to FTP, you should upload your web site to the public_html for Cpanel Control Panel and httpsdoc for Plesk Control Panel folder on the server....

Which FTP client should I use?

We recommend that you use the FileZilla FTP client, which is the most advanced, free FTP client available for all major operating systems. We can also highly recommend Cyberduck, which...

How to fix failed to retrieve directory listing error in FileZilla FTP

You can easily fix this error by going into the site manager and adjusting your connection details to use plain FTP. Follow these steps to...